Where do I get my student's Student ID?

A student's Student ID information can be obtained by contacting the student's school and asking for the student's ID. Your child’s ID number may also be displayed on their school ID card.

How do I find out if my student’s school uses this service?

Please contact your child’s school to determine if it participates in the MyNutrikids.com service.

Why have I not received my confirmation e-mail?

The most common reason for not receiving your confirmation e-mail is due to a typographical error that may have occurred when entering the e-mail address when you created you MyNutrikids.com account. Alternatively, your Internet Service Provider has mistakenly blocked the confirmation email, confusing it with junk or spam email. If you have not received your confirmation e-mail, please contact Customer Support via e-mail at support@mynutrikids.com.

I received an invalid student ID message, what do I do?

Please contact the Food Service Department of your child’s school to verify your child’s student ID number.

I forgot my password. How can I get my password?

Click the Forgot Password? link in the MyNutrikids.com login page. Enter the e-mail address you used when you created your MyNutrikids.com account and click Retrieve Password. Your password will be e-mailed to you.

How secure is the payment process?

MyNutrikids.com partners with PayPal for online payment processing. The PayPal website utilizes Secure Sockets Layer (SSL) technology to encrypt data transmissions and to provide website authentication. PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 55 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the internet industry and the business community. PayPal is certified by VISA for its CISP/Cardholder Information Security program. This certification is VISA's highest security protocol.

What does it cost to use this service?

A convenience fee of $1.75 is assessed for each deposit transaction. Parents placing money into multiple meal accounts will be assessed the $1.75 fee only once per deposit transaction.

Can the payment be used for other school fees?

As of this moment, MyNutrikids.com online prepayments are for school meal programs only.

How long after I make my payment will the money be available in my account(s)?

Payments made during the school week will typically be available for your child's school meal account by the next school day. Occasionally, external factors may affect this process and could delay when the funds are received by the school.

Can I make payments to multiple children's accounts with one payment?

Yes. You will need to enter a specific payment amount for each child.

My child makes purchases at school everyday. I added my child to my account but when I click on history to view account history, it is blank. Why are there no transactions?

Please allow up to 24 hours for transaction history to be transferred online.

Who should I contact if I have questions about a recent payment?

All questions concerning online payments should be directed to your school food service department.

How do I add additional students after the initial set up of my account?

Students can be added from the Add Student Button located on the MyStudents page. Students can be removed on the MyProfile page.

How do I find out what my child has been buying for lunch?

To view purchases for as many as the previous 30 days, login to MyNutrikids.com and click the History link next to your student's name on the MyStudents page.

Can I receive an email when my child's account balance is low?

Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, MyNutrikids.com will automatically send you an email notice. (Email frequency is determined by the school district).